FAQ - Just to make everything clear and help you make the right decision!
Can I customize the questions?
You can add an unlimited amount of customized questions. In addition, you can modify or delete our pre-suggested questions. You can also edit or remove our pre-selected questions..
Can I order extra copies later?
Yes, you can add more copies to your subscription anytime you want.
Is there any way to get more than one question a week?
The pace is fully adjustable. You or your relative could access all the questions at once, or receive one question a week, two per week, or even one a month.
How long does it take?
The length of the process is up to you. You can choose one question every week that your relative will receive by email, and answer. The answers will be encrypted and confidentially stored in our database. When you feel you’ve asked enough questions, then you can proceed to access our platform, see the answers, add photos, and get the book printed. We usually recommend that you keep the process going for 6 months to 1 year for best results!
How are the contents kept confidential?
To start with, all data your relative enters into the platform is encrypted so that it can only be accessed and read by them. In addition, once the book is printed, we go through a process of quickly reviewing the quality of the book that doesn’t give our employees any time to read the content. And, to top it off, all our employees also sign non-disclosure agreements, so even if they were to notice a name or detail, they would not be able to disclose it to anyone.
Is it hard to add photos?
No, it’s actually very easy. Just select the photo on your computer, and it’s automatically resized and added in the right place. Our preview is also optimized to always let you see the image exactly as it will be when the book will be printed.
How quickly does customer service respond?
In case of any technical difficulties, our customer service is there to help you. We respond within 24 hours every business day, and can help you solve whatever issues you’re facing, including answering questions that you may have about the process.
What if my loved one doesn’t use technology at all?
This sometimes happens, and if this is the case, then we recommend that you take a laptop with you, open up our platform, and spend some time going through the most relevant questions while interviewing your relative and recording their answers. This process usually takes 3 to 6 hours, and will lead to a very successful finished product. The alternative is to spread the process out, and do it across multiple sessions!
Do you offer refunds?
Yes – we believe in this product so much that we offer a lifelong 100% money-back guarantee. If at any point you’re unsatisfied, just contact us, and we’ll give you a full refund.
What’s the cost of additional copies?
Because we want to make it easy for the rest of your family to have access to this gift, the aditional cost is kept at just $30 per copy.